Refund Policy | Arterra Pet Science
Refund Policy
Money-Back Guarantee
At Arterra, your dog’s health and happiness come first.
Our Money-Back Guarantee is designed to give first-time customers the confidence to try Arterra products. If your first order includes more than one of the same product, the guarantee applies to one of each product. Additional quantities of the same product are not eligible for a refund under the Money-Back Guarantee.
How It Works
- Applies to first-time purchases only
- Applies to one of each Arterra product
- Valid within 30 days of delivery
- Limited to one refund per household
To start a request, please contact our Customer Experience team and include your order number so we can assist you as quickly as possible.
Still have Questions? Contact Arterra's Customer Experience Team:
Email: support@arterrapet.com | Operating Hours: 8:00am - 5:00pm CST, Monday - Friday