## Refund Policy

## Money-Back Guarantee

At Arterra, your dog’s health and happiness come first.

Our Money-Back Guarantee is designed to give first-time customers the confidence to try Arterra products. If your first order includes more than one of the same product, the guarantee applies to **one of each product**. Additional quantities of the same product are not eligible for a refund under the Money-Back Guarantee.

## How It Works

- Applies to first-time purchases only
- Applies to one of each Arterra product
- Valid within 30 days of delivery
- Limited to one refund per household

To start a request, please [contact our Customer Experience team](/content/pages/contact/index.html) and include your order number so we can assist you as quickly as possible.

**Still have Questions? Contact Arterra's Customer Experience Team:**

Email: [support@arterrapet.com](mailto:support@arterrapet.com) | Operating Hours: 8:00am - 5:00pm CST, Monday - Friday

## Health is happiness